Contact information
Get in touch
The fastest way to reach us is email. We answer every message within one business day, Monday to Friday.
Email: support@getprisma.store
Support hours: Monday to Friday, 9:00–17:00 (UK time)
Business details
Prisma is a trading name of:
Carrer Concept — Digital Utopia, Lda
Rua da Carreira 41
4435-145 Rio Tinto
Porto, Portugal
What to include
To help us resolve things on the first reply, please include your order number (it starts with #) and, if the issue is with the console itself, a short photo or video of the problem.
Common requests
- Where is my order? — Your tracking link is in your dispatch email. If tracking has not moved in 5 business days, email us and we will chase it.
- I want to return something — See our Return and refund policy. Email us and we will send the return address and instructions.
- Something arrived faulty — Email us with your order number and a short video. Every Prisma carries a 3-year warranty.
- I need to change my delivery address — Email us as soon as possible. We can usually correct it before dispatch.